Tino System – Terms, Conditions, and Support Policy

Article 1 – Definitions

1-1. Tino
“Tino” is the cloud-based software product of Ofogh Fara Vision Company, designed as an integrated business management platform. It includes web-based services and a mobile application aimed at facilitating organizational processes, human resource management, attendance control, and providing unified business services.

1-2. Agreement
This document is an electronic agreement between Ofogh Fara Vision (the provider of Tino) and the user, defining the legal framework, responsibilities, and obligations of both parties.

1-3. User
A natural or legal person who creates an account, purchases a subscription, or uses Tino services directly or through an authorized representative.

1-4. User Account
An account created by the user by submitting required information. Activation occurs after verification by the company.

1-5. Subscription
A time-limited authorization that grants access to Tino services based on the selected plan.

1-6. Services

• 1-6-1. Software modules, packages, and system features
• 1-6-2. Technical, functional, and support services

1-7. Service Disruption
Any interruption, reduction in quality, or limitation preventing proper service delivery.

Article 2 – Terms of Use

2-1. Creating an account or using any of the services indicates full acceptance of these terms.

2-2. No ownership of the software or source code is transferred to the user.

2-3. An active verified user account is required for access to services.

2-4. All Tino services comply with the laws of the Islamic Republic of Iran.

2-5. Creating an account without purchasing a subscription grants no rights.

2-6. Tino may contact users via SMS, email, or system notifications.

2-6-1. Hardware and internet access must be provided by the user.

2-7. All intellectual property and branding rights belong to Ofogh Fara Vision.

2-8. Users must enter credentials only on the official domain Tnooco.com.

2-9. Any action harming Tino’s reputation or performance is considered a violation.

2-10. Account deactivation requests must be submitted formally.

2-11. Updates may modify, replace, or remove system features.

2-12. Deleted data cannot be restored.

2-13. Subscription payments are final and non-refundable.

2-14. A 7-day trial with 2 users is available.

Article 3 – User Account

3-1. Verification is performed via mobile number and cannot be changed afterward.

3-2. Password recovery is possible only through the registered mobile number or email.

3-3. The creator of the account is recognized as its legal owner.

3-4. Unauthorized actions include:

• Disrupting system functionality
• Attempting unauthorized access or breaching security
• Reverse engineering
• Copying or extracting system code
• Transferring subscription to others

Article 4 – Purchase, Payment, and Renewal

• 4-1. Subscription purchase is only possible through the official Tino website.
• 4-2. Payments must be made exclusively through the secure online gateway.
• 4-3. No cancellation or refund is possible after purchase.
• 4-4. Purchasing a subscription implies full awareness of the system’s features.
• 4-5. Upon expiration, data is retained for 45 days and then permanently deleted.
• 4-6. Users are obligated to pay only the officially published prices.
• 4-7. Custom development and training are not part of free support services.
• 4-8. Purchases from unauthorized dealers are invalid.
• 4-9. Users may not pay representatives directly; all payments must be made via Tino’s system.
• 4-10. General bug fixes and updates are free of charge.
• 4-11. The trial period cannot be extended.

Article 5 – User Responsibilities

• 5-1. Users are responsible for the accuracy of their submitted information.
• 5-2. Users must protect their passwords and credentials.
• 5-3. All account activities are the responsibility of the account owner.
• 5-4. Any illegal activity is fully the user’s responsibility.
• 5-5. Service issues must be reported through support tickets.

Article 6 – Tino Responsibilities

• 6-1. Tino strives to provide reliable and high-quality services.
• 6-2. Data entered by users belongs to the user.
• 6-3. Personal information remains confidential unless required by law.
• 6-4. User data will not be shared with third parties.
• 6-5. When possible, service interruptions will be announced in advance.
• 6-6. Tino is not responsible for data leaks caused by user negligence.
• 6-7. Deletion of data by the user is not Tino’s responsibility.
• 6-8. Some services may be provided through third-party partners.
• 6-9. Tino is not liable for force-majeure events.
• 6-10. Tino is not responsible for hacking attacks, although security measures are applied.
• 6-11. Tino is not liable for direct or indirect damages.
• 6-12. Internet infrastructure failures are outside Tino’s responsibility.
• 6-13. No guarantee is provided regarding uninterrupted service or complete error resolution.
• 6-14. Disruptions will be resolved as quickly as possible.

Article 7 – Service Termination

7-1. Tino may suspend or terminate accounts violating these terms.

7-2. Payments are non-refundable in cases of user misconduct.

Article 8 – Changes to Terms

8-1. Tino may update this document at any time.

8-2. New versions will be published at: Tnooco.com/rules

Article 9 – Communication

9-1. Official communication is conducted using the user’s registered mobile number and email address.

Emails are sent only from the domain @Tnooco.com

Mobile App Permissions

• GPS – Required for precise attendance location validation
• Camera – Used for scanning QR codes
• Mobile Number & Email – Used for authentication and password recovery

Support Policy

Section 1 – General Support Conditions

1. Only individuals above 18 years are eligible to purchase services.
2. The customer must comply with applicable national laws.
3. Customers are responsible for securing their login credentials.
4. Acceptance of support terms is mandatory.
5. User information is confidential and may only be shared with legal authorities.
6. All messages from Tino are considered read after 24 hours.
7. The customer's registered address is the reference for official correspondence.
8. Signed documents and meeting minutes are binding for both parties.
9. Neither party may hire or collaborate with the other party’s staff for 3 years. Penalty: 3× software price.
10. Use of promotional or special sales plans is allowed.

Section 2 – Technical Support Conditions

1. System-related issues caused by Tino will be resolved free of charge.
2. New software versions are available upon customer request.
3. Updates include system improvements but not new modules.
4. Shipping and repair costs for hardware are borne by the customer.
5. Customization requests will be evaluated and priced accordingly.
6. Unauthorized copying or misuse is the customer’s responsibility.
7. All issues must be reported through support tickets.
8. Network standards and internet quality are customer responsibilities.
9. Network infrastructure between branches must be provided by the customer.
10. Remote access must be granted to support engineers.
11. Attendance device costs are borne by the customer.
12. A formal authorized representative must be introduced to Tino.
13. Service visit results must be signed and confirmed.
14. Invoices must be paid according to agreed terms.
15. Remote troubleshooting access must be provided.
16. Tino is not responsible for issues caused by external systems.
17. Configuring hardware not purchased from Tino incurs extra costs.
18. Support continues as long as the subscription is active.
19. Support includes calls, tickets, and remote sessions.
20. Engineer dispatch costs:
    • On-site: 8,000,000 IRR per hour (min 3 hours)
    • Remote: 6,000,000 IRR per hour (min 2 hours)
    • Outside Tehran: 10,000,000 IRR per day + travel & accommodation
21. The customer must prevent unauthorized access to system users.
22. Software may be returned within 2 months before installation with 20% fee deduction.
23. After login, returns are not accepted.